Soft Skills in Management Using Artificial Intelligence

This research investigates the effectiveness of Artificial Intelligence (AI) technologies in developing managers' soft skills. The study employed a mixed methodology approach involving 150 managers from various industries. The research included online surveys, in-depth interviews, case studies, and a controlled experiment.

Results demonstrated significant positive impact of AI tools on soft skills development: 78% of respondents reported improvement in communication skills, 82% in decision-making processes, and 71% in conflict resolution abilities. AI-based simulations proved most effective (85%), particularly for developing conflict resolution and negotiation skills.

The study revealed challenges including privacy concerns (68%), risk of over-dependence on technology (57%), and difficulties in measuring ROI (72%). At the organizational level, AI implementation resulted in 27% increase in employee engagement, 31% improvement in retention rates, and 23% productivity growth.

The research resulted in recommendations for organizations, including developing strategic approaches, investing in AI simulations, creating balanced methodologies, and establishing ethical usage policies. The study concludes that while AI represents a powerful tool for enhancing managerial soft skills, it should complement rather than replace human interaction, particularly in areas requiring empathy and emotional intelligence.