Keywords
ITIL
ITSM
Categories
How to Cite
Abstract
The article delves into a contemporary concern within the modern business landscape: the significance of Information Technology Service Management (ITSM) in overseeing business processes through the application of best practices from the Information Technology Infrastructure Library (ITIL). The study aims to pinpoint, articulate, and examine the obstacles that surface during the incorporation of ITIL processes within an organization, as well as the essential contributing factors vital for achieving a successful implementation. Furthermore, the article seeks to elucidate the role played by ITIL in the effective management of business processes.
References
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Petriashvili, L., & Khomeriki, I. (2024). The Impact of Artificial Intelligence in the business process in the Phase of Data Analytics Georgian Technical University. Georgian Scientists, 6(1), 38-44.
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