Ключевые слова
ITIL
ITSM
Категории
Как цитировать
Аннотация
The article delves into a contemporary concern within the modern business landscape: the significance of Information Technology Service Management (ITSM) in overseeing business processes through the application of best practices from the Information Technology Infrastructure Library (ITIL). The study aims to pinpoint, articulate, and examine the obstacles that surface during the incorporation of ITIL processes within an organization, as well as the essential contributing factors vital for achieving a successful implementation. Furthermore, the article seeks to elucidate the role played by ITIL in the effective management of business processes.
Библиографические ссылки
Ari Widianto, Apol Pribadi Subriadi IT service management evaluation method based on content, context, and process approach: A literature review, Procedia Computer Science Volume 197, 2022, Pages 410-419 https://doi.org/10.1016/j.procs.2021.12.157
Al-Ashmoery, Yahya & Haider, Hisham & Haider, Adnan & Nasser, Najran & Al-Sarem, Mohammed. (2021). Impact of IT Service Management and ITIL Framework on the Businesses. 1-5. 10.1109/MTICTI53925.2021.9664763. DOI: 10.1109/MTICTI53925.2021.9664763
Nona Otkhozoria, Lily Petriashvili, Ani Kudukhashvili, Nino Kakhurashvili COMPARATIVE ANALYSIS OF COMPLEX INFORMATION SYSTEM TESTING METHODS No 4(82) (2023): World Science https://doi.org/10.31435/rsglobal_ws/30122023/8076
T Lominadze, M Khartishvilli, K Makhashvili, I Gordigze Information and Computer Technology, Modeling and Control - Nova Science Publishers, Inc. 2017
Petriashvili, L., & Khomeriki, I. (2024). The Impact of Artificial Intelligence in the business process in the Phase of Data Analytics Georgian Technical University. Georgian Scientists, 6(1), 38-44.
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