Navigating Business Excellence: The Crucial Role of Information Technology Service Management through Best Practice ITIL
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Keywords

Information technology
ITIL
ITSM

Categories

How to Cite

Lortkipanidze, N., & Otkhozoria, N. (2024). Navigating Business Excellence: The Crucial Role of Information Technology Service Management through Best Practice ITIL. Georgian Scientists, 6(1), 120–124. https://doi.org/10.52340/gs.2024.06.01.15

Abstract

The article delves into a contemporary concern within the modern business landscape: the significance of Information Technology Service Management (ITSM) in overseeing business processes through the application of best practices from the Information Technology Infrastructure Library (ITIL). The study aims to pinpoint, articulate, and examine the obstacles that surface during the incorporation of ITIL processes within an organization, as well as the essential contributing factors vital for achieving a successful implementation. Furthermore, the article seeks to elucidate the role played by ITIL in the effective management of business processes.

https://doi.org/10.52340/gs.2024.06.01.15
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References

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Al-Ashmoery, Yahya & Haider, Hisham & Haider, Adnan & Nasser, Najran & Al-Sarem, Mohammed. (2021). Impact of IT Service Management and ITIL Framework on the Businesses. 1-5. 10.1109/MTICTI53925.2021.9664763. DOI: 10.1109/MTICTI53925.2021.9664763

Nona Otkhozoria, Lily Petriashvili, Ani Kudukhashvili, Nino Kakhurashvili COMPARATIVE ANALYSIS OF COMPLEX INFORMATION SYSTEM TESTING METHODS No 4(82) (2023): World Science https://doi.org/10.31435/rsglobal_ws/30122023/8076

T Lominadze, M Khartishvilli, K Makhashvili, I Gordigze Information and Computer Technology, Modeling and Control - Nova Science Publishers, Inc. 2017

Petriashvili, L., & Khomeriki, I. (2024). The Impact of Artificial Intelligence in the business process in the Phase of Data Analytics Georgian Technical University. Georgian Scientists, 6(1), 38-44.

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Copyright (c) 2024 Georgian Scientists

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