PATIENT SATISFACTION ASSESSMENT WITH MEDICAL SERVICES

BAGDU CHKHAIDZE; LASHA LORIA

doi:10.52340/jecm.2025.01.15

PATIENT SATISFACTION ASSESSMENT WITH MEDICAL SERVICES

Authors

BAGDU CHKHAIDZE Tbilisi State University
LASHA LORIA Tbilisi State University

DOI:

https://doi.org/10.52340/jecm.2025.01.15

Keywords:

patient satisfaction, clinic evaluation, communication

Abstract

Patient satisfaction is considered as a determinant of the quality of care. The aim of our study was to determine patient satisfaction with healthcare services in the Georgian population.

Methods: We studied the responses of 368 patients aged 18 to 80 years, including 164 (44.57%) men and 204 (55.43%) women, who were treated at the Vivamed clinic, using a self-administered questionnaire. Of the patients, 313 (85.05%) had state insurance, 26 (7.07%) had private insurance, 15 (4.08%) had both types of insurance, and 14 (3.80%) had no insurance at all. The questionnaire included: demographic data, education, type of insurance, satisfaction with medical staff service, hygiene, and other parameters. All questions were answered by 350 respondents. All respondents signed an informed consent form. The research data were processed using descriptive statistics methods.

Results: The majority of patients are satisfied with the friendliness of the staff. 97.7% of nurses, 98% of doctors, 95.4% of registry employees. The majority of patients give us a positive answer about communication with medical staff (94-98%), the majority of patients evaluate the clinic's service as good, respectively, the average assessment score is 4.03 points.

Conclusion: Our study will contribute to the refinement of strategies in the healthcare sector - to improve the quality of service and patient satisfaction.

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