Modeling pharmacy consultation situations in a pharmacy
In order to ensure more effective work of specialists of the pharmaceutical profile in the unified health system (highly qualified pharmaceutical consulting, high quality of service), it is necessary to precisely define the limits of competencies in this field and the indicators of their activity. The aim of the study is to model pharmaceutical consultation situations (in accordance with pharmaceutical consultation algorithms). We used logical modeling and sociological research methods. From the analysis and evaluation of the results of the research (direct observation of the pharmacist's work in the pharmacy, a survey of pharmacists and pharmacy users; development of a classifier of symptoms, causes and complaints for which the pharmacist is referred. Analysis of complaints and symptoms; For complete information about remedies, patients most often turn to and trust pharmacists, as evidenced by the frequency of visits to their pharmacy; Pharmacists have identified the need for differentiation of pharmacist functions/positions according to education, which will be an important contributing factor in their highly qualified activities; Obstacles to perfect pharmaceutical consultation include lack of working time, which may be due to lack of service norms and lack of pharmaceutical consultation.