Lortkipanidze, Nino, and Nona Otkhozoria. “Navigating Business Excellence: The Crucial Role of Information Technology Service Management through Best Practice ITIL”. Georgian Scientists 6, no. 1 (February 8, 2024): 120–124. Accessed July 3, 2024. https://journals.4science.ge/index.php/GS/article/view/2569.